Terms & Conditions

1. In general

Livo.nu is a digital platform and application (hereinafter referred to as “the Service”), which aims to act as a dissemination platform between the users and Transporters registered on the Service (hereinafter referred to as “the Transporter”) so that Livo’s users can have goods transported by the Transporter.

As a “Transporter” means any private person or business who is registered as a Transporter in the Service.

Any use of the Service is based on these terms of use.

The service enables you to create a transport listing (hereinafter referred to as “Transport Request”), which encourages the Transporter to make an offer. The transport request is published to the relevant Transporters in the Service. Based on the listing, the Transporters can send you a transportation quote. Once you have accepted an offer, the Service puts you and the Transporter in dialogue with each other, after which you can determine the detailed terms for the transport.

2. Registration and prerequisite

In order to use the Service, the Transporter must register with the following information:
Name, address and CPR no./CVR no.
Account information
Mobile number and email
Driver’s license

Based on the information, an account is created for the Transporter. However, the final approval of the Transporter is made through a video interview between Livo and the Transporter.

The account is personal and persons other than the registered Transporter may not be responsible for transport in the Transporter’s name.

It is a prerequisite that the Transporter has the following:
A valid and valid EU driving license
Address proof in the form of ID card (Denmark is yellow health insurance card valid, Sweden is the ID card which is valid)
A registered vehicle
Statutory insurance on the vehicle
Possibly. van permit
Other means of transport that can be used for the purpose.

Livo refers to the Freight Transport Act in force at any given time, which the Transporter is obliged to comply with to the extent that the transport task may be covered by the provisions herein.

3. Transport request and transport

The user must make an adequate description of the goods that the user wants transported by the Transporter. The description must state the type, weight, size and number of the goods, as well as a detailed description that enables the Transporter to carefully assess the properties of the goods.

If the goods do not correspond to the user’s description, the Transporter is entitled to refuse to transport the goods.

The user can cancel a transport service, which must be done in time:
If the user cancels the transport service no later than 12 hours before the time of collection, the cancellation will be considered timely.

If the user has created a Transport Request with a pick-up time set within 12 hours after the Creation of the Transport Request, the user can cancel the transport service in a timely manner, provided this occurs no later than 30 minutes after the user has accepted the Transporter.

The User may not submit a Transport Request, just as the Transporter may not perform transport tasks for the user on the following items:
llegal or dangerous goods. This includes explosives, dangerous chemicals, fireworks, drugs, weapons, ammunition, etc.
Gas and / or pressurized gas, butane, methane, propane and other liquefied gases, or petrochemicals and
Goods to be used for or obtained in connection with illegal acts.

The Transporter may not upload copyrighted material to the Service, including third party images, product descriptions or other copyrighted material, or material that otherwise infringes third parties.

4. Delivery

The goods are considered delivered when the Transporter has delivered the goods at the agreed location. The Transporter must record appropriate image documentation in connection with the delivery, which is uploaded to the Service.

If the user has chosen that the item may be placed outside at the indicated address, delivery is considered to have taken place when the item has been delivered and the Transporter has uploaded photo documentation to the Service. The photo documentation must contain information about where the item is placed at the agreed address.

The user is obliged to ensure that the Transporter can deliver the goods to a recipient at the agreed address, unless the goods may be placed outside. If the user has not secured this, it is the Transporter’s responsibility with the user to find an alternative delivery. The Transporter is entitled to charge additional costs.

If the Transporter is unable to contact the user to find an alternative delivery, the Transporter is entitled to place the item outside at the designated address at the user’s risk. However, the Transporter is obliged to place the goods in a safe place where the risk of theft or vandalism is not increased.

5. Liability, insurance and indemnity

Livo is only an intermediary, cf. section 14 of the E-Commerce Act, and assumes no additional responsibility. The use of the Service is therefore at your own risk.

Livo is not liable for any damage to the goods, including – but not exhaustively – accidental destruction, theft, fire, vandalism or other circumstances where the goods are not delivered or can not be delivered.

Livo points out that Livo has not taken out insurance that covers the goods in any respect. Livo encourages you to take out necessary insurance, including transport insurance for the item in cases where it may be deemed necessary.

It is the Transporter’s own responsibility to ensure that others cannot gain unhindered access to the Transporter’s mobile device. Livo recommends that the Transporter continuously change the password and take the necessary security measures to avoid misuse. The Transporter should not disclose the code or password to others.

Should a third party raise a claim against Livo as a result of material that the Transporter has uploaded to the Service, the Transporter is obliged to indemnify Livo in all respects.

The Transporter’s tax, duty and VAT matters are irrelevant to Livo. The Transporter must itself declare and tax income to the tax authorities, which the The Transporter may receive via the Service.

6. Prices

Registration and download of the Service is free.

The Transporter’s profit from the individual transport service is stated in the Service and under the individual Transport Request.

If the user cancels a transport service in violation of clause 3.3, the Transporter will receive 13% of the freight price stated under the Transport Request.

7. Payments

The Transporter receives payment for the transport service when the Service has received payment from the user and when the delivery has been approved.

Livo does not refund completed payments.

8. Personal information

The Transporter logs in via mobile login. The purpose of this is to be able to verify the Transporter’s user information, in order to be able to create a profile for the Service.

If the Transporter no longer wishes to use the Service, the Transporter may choose to delete the Service. If the Transporter at a later date wishes to use the Service again, Livo would like to be able to make this easy for you. Livo therefore stores your login and profile information so that the Transporter has the opportunity to quickly and easily get started using the Service again. The Transporter therefore consents to Livo being allowed to store the Transporter’s personal information if the Transporter deletes the Service.

The Transporter can always revoke its consent to this by sending an email to Livo requesting that Livo delete the Transporter’s personal data. If the Transporter requests this, the Transporter will then not be able to use the Service.

The Transporter is encouraged to read Livo’s personal data policy here. Here you can read more read more about Livo’s processing of your personal data

9. Violation

In the event of any breach of these Terms of Use, Livo is entitled to suspend, deactivate or delete your account. Abuse of the Service, including among other things, is considered a breach
by transporting goods covered by point 3.4,
by failing to comply with point 2.3
by not complying with the legislation in force at any given time, including the Approval Act.
by opening letters, packages and / boxes, breaking the packaging or otherwise acquiring knowledge about users’ shipments, or
by turning off its phone during transport.

In addition, it is considered a breach if the Transport performs transport tasks for users of the Service outside the Service, which the Transport has come into contact with through the Service.

10. Changes to the terms

Livo is entitled to change these terms. If the changes are burdensome for the Transport, you will receive a reasonable notice of 30 days.

11. Contact information

Livo.nu ApS
CVR no. 41 16 00 71
Østerlund 11
7400 Herning
Email: [email protected]
Telephone number: 89 80 33 33

12. Choice of law and venue

Any dispute arising from this agreement is subject to Danish law and must be dealt with by the court in Copenhagen.

1. In general

Livo.nu is a digital platform and application (hereinafter referred to as “the Service”), which aims to act as a dissemination platform between the users and transporters registered on the Service (hereinafter referred to as “the Transporter”) so that the users of the Service can have goods transported by the Transporter.

Transporter means any private individual or trader who is registered as a Transporter in the Service.

Any use of the Service is based on these terms of use.

The service enables you to create a transport advertisement (hereinafter referred to as “Transport Request”), which encourages the Transporter to make an offer. The transport request is published to the relevant Transporters in the Service. Based on the ad, the Transporters can send you a transportation quote. Once you have accepted an offer, the Service puts you and the Transporter in dialogue with each other, after which you can determine the detailed terms for the transport.

2. Transport request and transport

You are obliged to make a complete description of the goods that you want transported by the Transporter. The description must state the type, weight, size and number of the goods, as well as a detailed description that enables the Transporter to carefully assess the properties of the goods.

If the goods do not correspond to your description, the Transporter may justifiably refuse to transport the goods.

Once you have accepted an offer from a Transporter, the Transport Request in the Service will be deleted.

Picking up your goods at the desired time presupposes that you accept the Transporter’s offer.

You have the right to accept or reject an offer.

You can cancel a transport service, which must be done in time:
If you cancel the transport service no later than 12 hours before the time of collection, the cancellation will be considered timely.

If you have created a Transport Request with a collection time set within 12 hours after the Creation of the Transport Request, you can cancel the transport service in a timely manner, if this happens within 30 minutes after you have accepted the Transporter.

You may not make a Transport Request for the following items:
Illegal or dangerous goods. This includes explosives, dangerous chemicals, fireworks, drugs, weapons, ammunition, etc.
Gas and / or pressurized gas, butane, methane, propane and other liquefied gases, or petrochemicals and
Goods to be used for or obtained in connection with illegal acts.

You may not upload copyrighted material to the Service, including third party images, product descriptions or other copyrighted material, or material that otherwise infringes any third party.

3. Delivery

The goods are considered delivered when the Transporter has delivered the goods at the agreed location. The Transporter must record appropriate image documentation in connection with the delivery, which is uploaded to the Service.

You are obliged to ensure that the Transporter can deliver the goods to a consignee at the agreed address, unless the goods may be placed outside. If you have not secured this, it is up to you and the Transporter to find an alternative delivery. In this case, you have to anticipate additional costs.

If the Transporter can not contact you to find an alternative delivery, the Transporter is entitled to place the item outside at the address indicated for your risk. However, the Transporter is obliged to place the goods in a place where the risk of theft or vandalism is not increased.

4. Liability, insurance and indemnity

Livo is only an intermediary, cf. section 14 of the E-Commerce Act, and assumes no additional responsibility. The use of the Service is therefore at your own risk.

Livo is not liable for any damage to the goods, including – but not exhaustively – accidental destruction, theft, fire, vandalism or other circumstances where the goods are not delivered or can not be delivered.

Livo points out that Livo has not taken out insurance that covers the goods in any respect. Livo therefore encourages you to take out necessary insurance, including transport insurance for the item, in cases where you deem it necessary.

It is your own responsibility to ensure that others do not have unobstructed access to your mobile device. Livo recommends that you change your password on an ongoing basis and take the necessary security measures to avoid misuse. You should not disclose the code or password to others.

Should a third party make a claim against Livo as a result of material that you have uploaded to the Service, you are obliged to indemnify Livo in all respects.

5. Prices and payment

Registration and download of the Service is free.

The service calculates a service fee of 7.00%, which is added to the shipping price.

The shipping price and service fee will be deducted from your associated credit card once you have approved the Transporter.

If you cancel a transport service in violation of section 2.6, or your description does not correspond to the item, cf. section 2.2, the Service will charge a fee of 20% of the total price.

6. Personal information

You log in to the Service via mobile login. The purpose of this is to be able to verify your user information, in order to be able to create a profile for the Service.

If you no longer wish to use the Service, you may choose to delete the Service. If you wish to use the Service again at a later date, Livo would like to be able to make this easy for you. Livo therefore stores your login and profile information, so that you have the opportunity to quickly and easily get started using the Service again. You therefore consent to Livo storing your personal information if you delete the Service.

You can always revoke your consent by sending an email to Livo requesting that Livo delete your personal information. If you request this, you will no longer be able to use the Service.

You are encouraged to read Livo’s personal data policy here. Here you can read more about Livo’s processing of your personal data.

7. Violation

In the event of any breach of these Terms of Use, Livo is entitled to suspend, deactivate or delete your User Account. Abuse of the Service is considered a breach, including by submitting Transport Requests, as stated in section 2.7.

8. Changes to the terms

Livo is entitled to change these terms of use. If the changes are burdensome for you, you will receive a reasonable notice of 30 days.

9. Contact information

Livo.nu ApS
CVR no. 41 16 00 71
Østerlund 11
7400 Herning
Email: [email protected]
Telephone number: 89 80 33 33

10. Choice of law and venue

Any dispute arising from this agreement is subject to Danish law and must be dealt with by the court in Copenhagen.